Cancellation Policy:

At Ramraj Repair Tools, we are committed to providing our customers with top-notch products and exceptional customer service. If you find it necessary to cancel an order or request a refund, please take a moment to review our policies outlined below:

  1. Cancellation Policy:

    • To initiate a cancellation, kindly contact our customer service team within 24 hours of placing your order.
    • Orders that have already been shipped cannot be canceled.

  2. Refund Policy:

    • We value your satisfaction and want to ensure a smooth refund process. Follow the guidelines below:
      • Take an opening video upon receiving the product to verify its original condition.
      • In case of damage during transit, this video will serve as essential proof for processing your return.
    • If you receive a damaged or defective product:
      • Contact our customer service team within 48 hours of receiving the product to initiate a return and refund process.
    • If you receive an incorrect item:
      • Notify us immediately to arrange for a replacement or refund.
    • For returns due to reasons other than damage or an incorrect item:
      • Contact our customer service team within 7 days of receiving the product to initiate a return and refund process.

  3. Contact Information:

    • Should you have any questions, concerns, or refund/cancellation requests, our customer support team is here to help.
    • Email: support@ramrajrepairtools.com

  4. Additional Refund Details:

    • The product must remain in its original packaging and be in the same condition as when purchased to qualify for a refund.
    • Refunds will be processed within 7 business days of receiving the returned product.
    • Please be aware that shipping and handling charges are non-refundable.
    • Customers are responsible for the cost of returning the product to us.

At Ramraj Repair Tools, we prioritize transparency and aim to make your experience with us seamless. If you encounter any challenges or have specific requests, our dedicated representatives are ready to assist you.

Thank you for choosing Ramraj Repair Tools. Your satisfaction is our priority.